Troubleshooting
Nemi AI
No button in the corner, a message about your plan, an allowance that is used up, an edit you cannot see, a refusal, and an answer that turned out to be wrong.
On this page
Nemi AI is part of the Max and Business plans and is still being rolled out, so two of the things on this page are not faults at all. The rest are the ones people write in about. What the assistant is and how to use it is in Asking Nemi AI to do something.
What the panel is telling you#
| What you see | What it means | What to do |
|---|---|---|
| No button in the bottom right corner | It has not been switched on for your account yet, or you are looking at a page that is not one of the apps, such as a public link or the help centre. | Open one of the apps and look again. If it is still not there, it has not reached your account yet and there is nothing to change in settings. |
| Nemi AI has not been switched on for your account yet | The same thing, said by the panel rather than by a missing button. | Nothing. It arrives on its own. |
| Nemi AI is part of the Max and Business plans | Your plan does not include it. | Change plan, or carry on without it. See Plans and what is in them. |
| You have used this week's allowance | The account has spent what it may spend this week. | It comes back on the Monday the panel names. See The weekly allowance. |
| Nemi AI could not be reached | The panel could not ask our server whether you have access, usually a connection that dropped. | Close the panel and open it again. If the rest of Nemi is also failing, that is the problem rather than the assistant. |
| Nemi AI is switched off for this account | Access has been suspended for this account. | Write to support@nemilab.com if you think that is a mistake. |
It refused to do something#
The assistant acts as you, so it is stopped by the same things that stop you. A refusal names the reason, and it is almost always one of these.
- Your role in that workspace does not allow it. A viewer cannot delete a file by asking an assistant to, any more than by pressing the button. See Members and roles.
- A plan limit was reached. Conversions, storage and monthly upload volume are counted the same whether you or the assistant spend them. See Plans and what is in them.
- It is not something the assistant can do. It cannot change your email address, your password or anything about billing. See What Nemi AI can and cannot do.
When it edits, declines or asks#
Four of the five below are the assistant working as intended, said plainly so that you do not spend a message finding out. How it edits an open document is described in Asking Nemi AI to do something.
| What happened | Why | What to do |
|---|---|---|
| You asked it to change a document and nothing appeared in front of you | It edits the document you have open in the same live session as your own typing, so a change normally appears where you are looking. If the document was not open, or your tab has been sitting there since before the edit, the change was made and saved in the ordinary way and you are looking at an old view of it. | Reload the document, or open it and ask again. Nothing is lost either way: the change is in the document and in its history. |
| "You can read this document but not change it, so I cannot edit it for you." | Your access to that document is read only, so the assistant's is too. It acts as you and stops where you stop. | Ask somebody who can edit it, or make yourself a copy you own. See Members and roles. |
| It declined to write or fix some code | It does not write, review, explain or debug software code. That is deliberate rather than a fault, and asking again in a different way does not change it. | A spreadsheet formula is not code in this sense, so ask for a total, a lookup or a percentage in ordinary words and it will write it. For anything else, use a coding tool. See What Nemi AI can and cannot do. |
| It keeps asking a question instead of doing the thing | When a request could mean two things it asks rather than guesses, especially before anything is deleted, shared or overwritten. | Answer the question, or say what you mean in the first message: name the workspace, the folder and the file, or select them before you ask. |
| "That exact wording is not in the document." | It replaces wording it can match character for character. Formatting splits text into pieces, so a phrase with half of it in bold cannot be matched, and wording that has changed since it read the document no longer matches either. | Quote a shorter run of plain text from inside the sentence, or ask it to add the new wording and delete the old line yourself. |
It could not see my calendar#
It can read and write the calendars you made inside Nemi, and it cannot reach a calendar that comes from a connected Google, Outlook or ICS account at all. That is how the product is built rather than a setting, so an agenda it reads back to you can be missing everything that lives in a connected account. Rephrasing the question does not produce them. See Connecting calendars.
It could not see a vault folder#
Nothing inside a vault is readable by the assistant, because a vault is encrypted on your device with a key we have never held. There is nothing there for it to read and nothing to switch on. Move a file out of the vault yourself if you want the assistant to work on it, which of course means it is no longer protected that way.
It got something wrong#
A language model can misunderstand a request or state something untrue with complete confidence. The rows under each answer are there for exactly this: they say what it actually did, and opening one shows what it asked for and what came back. Read those rather than the prose when something looks off.
- 1
Check the rows marked Changes and Deletes
Those are the actions that touched your account. Reads changed nothing.
- 2
Look in the trash
A file or folder it deleted is in the trash for 30 days. See Trash and expiry.
- 3
Use version history for a document or a sheet
Its edits are stamped as Nemi AI, so you can see exactly which blocks were its work and restore the version before them. See Version history.
- 4
Revoke a link it made
Anything it created shows up in the link manager like a link you made yourself. See Managing your links.
- 5
Ask again, more specifically
Name the workspace, the folder and the file. Most wrong answers are a guess it should not have had to make.
A picture would not attach.
It is made smaller in your own browser before it is sent, and a format your browser cannot decode is skipped rather than sent blank. Some phone photo formats land in that category. Convert it to JPEG or PNG first, and note that one message carries at most four pictures.
It stopped in the middle of a long job.
Press Send again and ask it to carry on, or use the button it offers to continue. What it had already done is done: stopping is not an undo.
Can somebody else in my workspace read my conversations?
No. Conversations are stored on your own account and nobody else can read them, not even the workspace owner. The work it did is visible in the ordinary places, because that really happened. See Your conversations and what is sent.
The allowance seems to disappear quickly.
Every message carries the conversation it is in, and pictures cost more to read than words. Start a new conversation for a new subject, and name the folder or file you mean rather than making it search. See The weekly allowance.
Related
Still stuck? Email support@nemilab.com and tell us what you were trying to do.