Troubleshooting
Live data from other apps
A block that says it is not available, a connected tab that will not refresh, a chart that refuses to draw, and an embedded photo that vanished.
On this page
Docs, Canvas and Forms can show values that live in a spreadsheet, and a spreadsheet tab can be filled from another app. All of it is a window onto a source, so when the window goes dark the cause is almost always on the source side: the sheet moved out of reach, the range holds nothing usable, or a refresh is being asked for faster than the server allows.
"This live block is not available" or "This data is not available"#
The block in a doc says This live block is not available; the card on a canvas says This data is not available. Both mean the same thing: the block could not read its spreadsheet right now.
- The sheet was deleted, or the tab or range it pointed at no longer exists. Edit the block and point it at a range that does.
- The person who embedded it lost access to the sheet. A block keeps working only while its source stays readable by whoever placed it, or by the document owner. Somebody with access can re-insert the block to repair it.
- A connection hiccup. Reload the page first; the block reconnects on its own after a dropped connection, but a hard reload settles the question in one step.
A connected tab will not refresh#
- Too many refreshes right now. Try again in a few minutes. means exactly that: refreshes on one spreadsheet are limited to short bursts, so wait a few minutes and press Refresh once.
- Could not refresh this tab. usually means the source is out of reach: the form, folder or album was deleted, or your access to it ended. Disconnect the tab if the source is gone for good; the data that is already there stays.
- Your own edits on the tab were replaced. That is refresh working as designed: a refresh replaces everything on the connected tab. Put formulas and notes on another tab and reference the connected one from there.
A chart shows "Pick a range with a numeric column to chart."#
Bar and line charts read the first column of the range as labels and the first column of numbers as values. A range with no column of numbers has nothing to draw. Widen the range so it includes one, or check that the numbers are numbers rather than text.
An embedded photo disappeared from a document#
A photo inserted from the Gallery tab of the image picker is a reference to the photo in the library, not a copy. If it was erased for good from the library, every document that embedded it loses it at the same moment, and that is the erase promise working rather than a bug. A photo that is merely in the Gallery trash keeps showing until somebody erases it.
I do not see the Gallery tab in the image picker, or Sheet data in the insert menu.
It has not been switched on for your account yet.
A live value in my form does not show up for respondents.
A live value that cannot be read is left out of the form entirely rather than shown broken. Check that the cell still exists and that the sheet it comes from was not deleted, and note that a form shows at most 5 live values.
The published page shows older numbers than my doc.
A published page takes a fresh snapshot of the sheet on every visit, so reload it. If it still differs, the doc in your editor has unsaved changes the sheet does not, or the other way round.
Related
Still stuck? Email support@nemilab.com and tell us what you were trying to do.