Files
Storage and what counts towards it
One allowance covers every app on your account. Here is what fills it, whose allowance a shared workspace spends, and what to do when it runs out.
On this page
Your plan comes with one storage allowance, and every app spends from it. There is no separate photo quota, no document quota and nothing to move between products. The allowance belongs to the account, not to a workspace: making a second workspace does not give you a second allowance.
| Plan | Storage | Uploaded per month |
|---|---|---|
| Free | 15 GB | 15 GB |
| Starter | 150 GB | 300 GB |
| Creator | 400 GB | 800 GB |
| Pro | 1 TB | 2 TB |
| Max | 1.5 TB | 3 TB |
| Business | 5 TB | 10 TB |
Two different numbers. Storage is what you are holding right now. The monthly figure is how much you may send us in a calendar month, and it does not go back down when you delete something.
What counts#
Two of those are worth spelling out. Gallery photos are re-encoded on your own device before they are uploaded, so what counts is the compressed size, not what came out of the camera. And a file sitting in the trash is still stored, so emptying the trash is the fastest way to get space back.
Whose allowance a shared workspace spends#
The workspace owner's. Everything uploaded into a workspace counts against the plan of the person who owns it, by every member, and the limits everyone works under are that person's limits too. Uploading into a colleague's workspace therefore spends their space, and uploading into yours spends yours. A workspace owner can also set a lower ceiling on one workspace with Storage cap in the workspace settings, which is useful when several projects share one account.
Where to see the breakdown#
Open Settings and go to Usage. You get the total, a ring showing how full you are, and a breakdown: how much each workspace holds, how much is photos, how much is images inside documents, and what your limit is built from, which is your plan plus any referral bonus plus any extra storage. The same screen shows what is left of your conversion and compression allowances today. The sidebar carries a smaller version of the number so you are not surprised.
When it is full#
Uploads are refused with a message that says so. Nothing is deleted, nothing is degraded, and existing files and links keep working exactly as before. You have four ways out.
Clear some space
Delete what you do not need and empty the trash. Space comes back at once.
Read itChange plan
The difference is charged pro rata, and the new space is there immediately.
Read itTurn on auto-extend
Go past your plan's storage at 1 cent per GB, with a spend limit you set yourself.
Read itInvite somebody
Referrals add permanent bonus storage to your account.
Read itThe number looks wrong after I deleted a lot.
Check the trash. Deleted files still count until the trash is emptied or 30 days pass.
Does a share link cost storage?
No. A link points at files you already have. Zips are built while they download and are never stored.
I am on Business. Whose storage do we use?
Linked accounts pool the organisation's allowance. See Business and teams.
Related
Still stuck? Email support@nemilab.com and tell us what you were trying to do.