Terms of Service

Welcome to Nemi ("we", "us", "our"), a product of GuusLab (Dutch Chamber of Commerce / KVK: 95954600), established in Utrecht, the Netherlands. Nemi is a file sharing and document platform operated from the Netherlands within the European Union. By accessing or using our service at nemilab.com (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Service.

These Terms constitute a legally binding agreement between you and GuusLab. Please read them carefully before using the Service. The Service is available worldwide; Section 18 explains which law applies and which mandatory local protections remain unaffected.

You must be at least 16 years old to use the Service. If the law of your country sets a higher minimum age for entering into this kind of agreement or for consenting to the processing of your personal data, that higher age applies to you. By using Nemi, you represent and warrant that you meet the applicable age requirement. If you are under 18, you may only use the Service with the consent of a parent or legal guardian.

To access certain features of the Service, you must create an account. You can sign in with Google, with a one-time verification code sent to your email address, or with a passkey. You are responsible for:

• Maintaining the security of your account, connected email address, and registered passkeys.
• All activities that occur under your account.
• Notifying us immediately of any unauthorized use of your account.

We reserve the right to suspend or terminate your account if we reasonably believe it is being used in violation of these Terms. Section 16 describes how suspension and termination work.

Nemi provides a platform for file sharing and collaboration, including:

• File upload and storage, protected with encryption in transit (TLS) and encryption at rest at our EU-based storage provider.
• Shareable download links, with optional password protection, expiry dates, and download limits, including sharing by email or @username to people in your contacts or Business organization.
• Upload links that let you request files from others.
• Collaborative documents, spreadsheets, and forms (Nemi Docs, Sheets, and Forms).
• File conversion and compression.
• Device-to-device transfer (Beam).
• Optional integrations that let you connect third-party AI assistants to your workspace (see Section 12).
• Workspace management and analytics on shared files.
• Business organizations: seats, company branding, pooled storage, and linked member accounts (see Section 5a).

Files uploaded by free-tier users are automatically deleted 30 days after upload, unless that free account is linked to an active Business organization (in which case Business entitlements apply while membership remains active). Paid plan users retain their files as long as their subscription is active. Uploaded files may be automatically scanned for malware; files identified as malicious may be blocked or removed.

We may introduce, test, or gradually roll out features to some users before others, and we may modify or discontinue individual features. If we discontinue a feature that is core to your paid plan, Section 15 (changes) and Section 6 (cancellation) apply.

Nemi offers both free and paid subscription plans. Paid plans are billed monthly or yearly through Stripe, our payment processor. By subscribing to a paid plan, you agree to:

• Provide accurate and complete billing information.
• Authorize recurring charges for your chosen billing cycle.
• Pay all fees associated with your subscription.

Prices are displayed in euros (EUR). Where you buy as a consumer, prices shown to you include VAT where applicable; any applicable taxes are shown at checkout before you confirm your purchase. If you exceed your plan's storage limit, additional storage is charged at €0.01 per GB as stated on our pricing page.

We may change our prices. If we increase the price of your subscription, we will notify you by email at least 30 days before the change takes effect, and the new price will apply from your next billing cycle after that period. If you do not agree with the new price, you can cancel your subscription before it takes effect.

Business organizations. The Business plan lets the billing account create a company organization with seats for linked members. The organization owner is responsible for seats, invites, and the conduct of members while they use organization-linked features. Linked members may receive Business plan entitlements (such as storage and conversion limits) only while membership is active. Leaving or being removed ends those entitlements for that account.

Extra seats may be billed as described on our pricing page when a seat price is configured. Storage pooling and stacked personal plans for members work as described in the product; the organization owner remains the primary billing party for the Business subscription.

Usernames. You may claim a unique @username. Usernames must not impersonate others, mislead people, or violate these Terms or applicable law. We may reclaim or require changes to usernames that violate these rules.

Verified badges. Blue or gold checkmarks and optional company logos indicate Nemi plan or organization status (for example Creator/Pro/Max, Business billing, or membership in a Business organization). They are not government ID verification, professional certification, or an endorsement of your content. We may adjust badge rules as the product evolves.

Contacts. When you share or invite by email or @username, we may save that recipient in your private contacts for autocomplete later. Contacts are not a public directory of Nemi users.

You may cancel your subscription at any time through your account settings or Stripe's customer portal. Upon cancellation:

• Your paid features remain active until the end of the current billing period.
• After the billing period ends, your account reverts to the free plan.
• Files exceeding the free-tier limits become subject to the free plan's 30-day expiry. You will have a reasonable opportunity to download your files before they are deleted.

EU/EEA consumers: right of withdrawal. If you are a consumer in the EU or EEA, you have the right to withdraw from your subscription within 14 days of purchase without giving a reason. Because the Service is provided to you immediately, you agree at checkout that we start performance right away. If you withdraw within the 14-day period, you pay only a proportionate amount for the period in which you used the paid Service, and we refund the rest. To exercise this right, contact us at support@nemilab.com within the withdrawal period.

Outside the EU/EEA, mandatory refund rights under your local consumer law remain unaffected.

You agree not to use the Service to:

• Upload, share, or distribute any content that is illegal under applicable law, or that is harmful, threatening, abusive, or defamatory.
• Distribute malware, viruses, or other malicious software.
• Infringe on any third party's intellectual property rights.
• Share child sexual abuse material (CSAM). This is strictly prohibited and will be reported to the relevant authorities.
• Engage in any activity that interferes with or disrupts the Service.
• Attempt to gain unauthorized access to any part of the Service.
• Use the Service for spam, phishing, or fraudulent purposes.
• Circumvent any security measures, access controls, or plan limits.

We may remove content and suspend or terminate accounts that violate these Terms, following the process in Section 8 and Section 16.

Anyone can report content hosted on Nemi that they believe is illegal or violates these Terms by emailing support@nemilab.com. Please include the link to the content, an explanation of why you believe it is illegal or infringing, your name and email address, and a statement that your report is accurate and made in good faith. This mailbox also serves as our single point of contact under the EU Digital Services Act for authorities and users alike; you can contact us in English or Dutch.

We review reports without undue delay. If we remove or block content or restrict an account, we will inform the affected user of the decision and the reasons for it, unless we are legally prevented from doing so (for example in cases involving CSAM or an ongoing investigation). If you disagree with a moderation decision, you can object by replying to our decision email or by contacting support@nemilab.com, and we will review the decision again.

We do not use automated tools to make final moderation decisions about the meaning of your content. Automated malware scanning may block files identified as malicious; if you believe a file was wrongly blocked, contact us and a human will review it.

You retain all ownership rights to the content you upload to Nemi. By uploading content, you grant us a limited, non-exclusive license to store, process, and transmit your content solely for the purpose of providing the Service to you, including making it available to the people you choose to share it with. This license ends when you delete the content or your account, except where retention is required by law.

We do not use your content to train AI models, and we do not sell your content.

The Nemi name, logo, and all related branding, software, and design are the intellectual property of GuusLab. You may not use, copy, or distribute any of our intellectual property without prior written consent.

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

We take reasonable technical and organizational measures to protect your files and data:

• All data is encrypted in transit using TLS/HTTPS.
• Files are stored with encryption at rest at our EU-based storage provider.
• You can add password protection, expiry dates, and download limits to share links.
• Documents exported in the .nemi format can optionally be encrypted with a password of your choice; we cannot open or recover a password-protected .nemi export if you lose the password.
• Uploaded files may be automatically scanned for malware.

No method of electronic storage or transmission is 100% secure. You are responsible for keeping your share link URLs, link passwords, and account credentials confidential; anyone with a valid link (and its password, if set) can access the shared content.

The Service integrates with third-party services such as Google (sign-in), Stripe (payments), and our storage and email providers. Your use of those services may be subject to their own terms.

On eligible plans you can connect third-party AI assistants to your workspace through our MCP integration. This is entirely optional and only happens when you explicitly authorize a connection. When you connect an AI assistant, the content you give it access to is processed by that assistant's provider under that provider's own terms and privacy policy, and instructions you give the assistant are carried out in your workspace on your behalf. You are responsible for the assistants you connect and for the changes they make; edits made through the integration are marked as AI edits in document history where supported. You can revoke a connection at any time in your account settings.

We strive to maintain high availability of the Service, but we do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. Where reasonably possible we announce planned maintenance in advance. Keep your own copies of critical files; the Service is not intended as your only backup.

To the maximum extent permitted by applicable law:

• The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied.
• We are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.
• Our total liability to you for any claim arising from or related to the Service shall not exceed the amount you have paid us in the 12 months preceding the claim, or €50 if you have paid us nothing.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or willful misconduct, or for any other liability that cannot be excluded or limited under applicable law. If you are a consumer, nothing in these Terms limits your mandatory statutory rights, including your rights under EU and Dutch consumer law regarding digital content and services that do not conform to the contract.

If you use the Service in the course of a business, you agree to indemnify and hold GuusLab harmless from any third-party claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your infringement of any third party's rights. If you are a consumer, this section applies only to the extent permitted by the mandatory law of your country of residence, and only where the claim results from your own unlawful conduct or breach of these Terms.

By you: you can stop using the Service and delete your account at any time in your account settings. Deleting your account permanently removes your files and personal data as described in our Privacy Policy.

By us: we may suspend or terminate your access to the Service if you materially breach these Terms, if we are required to do so by law, or if we discontinue the Service. Except where a violation is serious (such as illegal content, CSAM, malware, or fraud) or where the law requires immediate action, we will give you prior notice, the reasons for the decision, and a reasonable opportunity to export your data. Upon termination:

• Your right to use the Service ceases.
• We may delete your account data and uploaded files after a reasonable period.
• If we terminate a paid subscription without cause, we refund the unused portion of any prepaid period.
• Provisions that by their nature should survive termination (such as limitation of liability) remain in effect.

We may update these Terms from time to time, for example to reflect changes in the Service or in applicable law. If we make material changes, we will notify you with a prominent notice in the Service (which you can acknowledge) and, where appropriate, by email, at least 30 days before they take effect when required. If you do not agree with the changes, you can cancel your subscription and stop using the Service before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms.

These Terms are governed by the laws of the Netherlands. If you are a consumer, you additionally enjoy the protection of any mandatory provisions of the law of the country in which you reside; nothing in these Terms deprives you of that protection.

Any disputes arising from or relating to these Terms or the Service shall be submitted to the competent courts in the Netherlands. If you are a consumer in the EU/EEA, you may also bring proceedings before the courts of your country of residence.

If you have a complaint, please contact us first at support@nemilab.com; most issues can be resolved quickly. EU consumers can also turn to a recognized alternative dispute resolution body in their country.

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

If you have any questions about these Terms, please contact us at: