Terms of Service

Welcome to Nemi ("we", "us", "our"), a product of GuusLab (KVK: 95954600). Nemi is a secure file sharing platform operated from the Netherlands within the European Union. By accessing or using our service at nemilab.com (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Service.

These Terms constitute a legally binding agreement between you and Nemi. Please read them carefully before using the Service.

You must be at least 16 years old to use the Service. By using Nemi, you represent and warrant that you meet this age requirement. If you are under 18, you may only use the Service with the consent of a parent or legal guardian.

To access certain features of the Service, you must create an account using Google OAuth. You are responsible for:

• Maintaining the security of your account credentials.
• All activities that occur under your account.
• Notifying us immediately of any unauthorized use of your account.

We reserve the right to suspend or terminate your account if we reasonably believe it is being used in violation of these Terms.

Nemi provides a platform for secure file sharing, including:

• Encrypted file upload and storage.
• Shareable download links.
• File conversion and compression.
• Workspace management.
• Analytics on shared files.

Files uploaded by free-tier users are automatically deleted after 30 days. Paid plan users retain their files as long as their subscription is active.

Nemi offers both free and paid subscription plans. Paid plans are billed monthly or yearly through Stripe, our payment processor. By subscribing to a paid plan, you agree to:

• Provide accurate and complete billing information.
• Authorize recurring charges for your chosen billing cycle.
• Pay all fees associated with your subscription, including applicable taxes.

Prices are displayed in euros (EUR). If you exceed your plan's storage limit, additional storage may be charged at €0.01 per GB as stated on our pricing page.

You may cancel your subscription at any time through your account settings or Stripe's customer portal. Upon cancellation:

• Your paid features remain active until the end of the current billing period.
• After the billing period ends, your account reverts to the free plan.
• Files exceeding the free-tier storage limit may be subject to deletion after 30 days.

Refunds are handled in accordance with applicable EU consumer protection laws. If you are a consumer within the EU, you have the right to withdraw from a digital content purchase within 14 days of purchase, unless you have explicitly consented to the immediate provision of the service and acknowledged the loss of your right of withdrawal.

You agree not to use the Service to:

• Upload, share, or distribute any content that is illegal, harmful, threatening, abusive, defamatory, or otherwise objectionable.
• Distribute malware, viruses, or other malicious software.
• Infringe on any third party's intellectual property rights.
• Share child sexual abuse material (CSAM) — this is strictly prohibited and will be reported to the relevant authorities.
• Engage in any activity that interferes with or disrupts the Service.
• Attempt to gain unauthorized access to any part of the Service.
• Use the Service for spam, phishing, or fraudulent purposes.
• Circumvent any security measures or access controls.

We reserve the right to remove content and terminate accounts that violate these Terms without notice.

You retain all ownership rights to the content you upload to Nemi. By uploading content, you grant us a limited, non-exclusive license to store, process, and transmit your content solely for the purpose of providing the Service to you.

The Nemi name, logo, and all related branding, software, and design are the intellectual property of Nemi. You may not use, copy, or distribute any of our intellectual property without prior written consent.

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal data in compliance with the General Data Protection Regulation (GDPR).

Nemi uses client-side encryption to protect your files. While we take reasonable measures to ensure the security of your data, no method of electronic storage or transmission is 100% secure. You acknowledge that:

• You are responsible for keeping your encryption keys and download links secure.
• We cannot recover files if encryption keys are lost.
• We are not liable for unauthorized access resulting from your failure to maintain the security of your credentials or links.

We strive to maintain high availability of the Service, but we do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We are not liable for any loss or damage arising from service interruptions.

To the maximum extent permitted by applicable law:

• The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied.
• We are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.
• Our total liability to you for any claim arising from or related to the Service shall not exceed the amount you have paid us in the 12 months preceding the claim.

Nothing in these Terms excludes or limits our liability for death, personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.

You agree to indemnify and hold Nemi harmless from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your infringement of any third party's rights.

We may suspend or terminate your access to the Service at any time, with or without cause, with or without notice. Upon termination:

• Your right to use the Service ceases immediately.
• We may delete your account data and uploaded files after a reasonable period.
• Provisions that by their nature should survive termination (such as limitation of liability and indemnification) will remain in effect.

We may update these Terms from time to time. If we make material changes, we will notify you by email or by posting a notice on the Service. Your continued use of the Service after such changes constitutes your acceptance of the revised Terms.

These Terms are governed by the laws of the Netherlands. Any disputes arising from or relating to these Terms or the Service shall be submitted to the competent courts in the Netherlands.

If you are a consumer in the EU, you also have the right to submit a dispute to the European Commission's Online Dispute Resolution (ODR) platform at ec.europa.eu/consumers/odr.

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

If you have any questions about these Terms, please contact us at: